The Voice of the Customer in Product Development
by José Campos and Jean-Claude Balland

[Business/Project Management]

The Voice of the Customer for Product Development is a downloadable and interactive guide to allow product teams to effectively capture and use customer requirements. Developed by product development veterans, this guide includes a vast collection of process maps, tools and interactive templates with examples and step-by-step instructions.

With this guide at your disposal, you will be equipped to immediately start unveiling important stated and unstated customer requirements and transform them into high-impact products.

Benefits of this ebook include:

1. It's a step-by-step "how-to" guide. It provides all the processes, tools and templates that you need to plan and execute a requirements gathering program from beginning to end - even in chaotic environments.
2. It helps you focus your effort on creating superior customer value.
3. It's been field-tested and continuously improved over many years with actual product teams to ensure effectiveness and immediate applicability in the real world!
4. Because it's an enhanced Adobe PDF file, the ebook takes full advantage of hyperlinks, "fillable" forms, interactive templates, and more. You are no longer tied to the old paper model. Plus you can share the forms, templates and processes with your colleagues around the world.